The aim of vendor satisfaction survey questionnaire is to understand if the vendor is having a fruitful relationship with the parent company and what problems they face. This type of survey questionnaire helps the parent company to identify bottlenecks in the vendor-organization relationship and accordingly the company can create solutions to prevent future problems.

Vendor Satisfaction Survey Questionnaire Sample

Name of Vendor___________________________________________

Address of the vendor: ______________________________________

City: ________________ State: ___________________  Zip: _________________

Telephone: ____________________  Fax: ____________________________

Website: ______________________________  Email: _______________________________

Q1. What best describes the products or services provided by you?

a)   Product – FMCG

b)   Product – Computer and Peripherials

c)   Product – Others

d)   Services – Travel and Hospitality

e)   Services – IT Solutions

f)    Services – Others

Q2. How long has the ABC Company been your supplier?

a)   Less than a year

b)   1-2 years

c)   2-5 years

d)   5-10 years

e)   More than 10 years

Q3. Which of the following problems have been encountered by you during your association?

a)   Lower supply of products

b)   Lower margins

c)   Lower profits

d)   Higher delivery time

e)   Communication issues

f)    Technical support issues

g)   Post sales support issues

h)   Payment issues

Q4. What is the most persistent problem that you have encountered during your association?


Q5. Which of the following areas of business have been affected due to these problems?

a)   Customer service

b)   Customer retention

c)   New customers

d)   Monthly Sales

e)   Annual Sales

f)    Annual profit

Q6. What would be your suggestion to the company to cut down the problems?


Q7. Do you believe that ABC Company deals with you with professionalism and extends courtesy?

a)   Agree completely

b)   Agree

c)   Agree somewhat

d)   Disagree somewhat

e)   Disagree

f)    Disagree completely

g)   None of the above

Q8. How do you compare ABC Company with respect to the other companies that you are doing business with?

a)   Top of the line

b)   One of the best

c)   Better than most

d)   Worse than most

e)   One of the worst

f)    The worst

g)   None of the above