Vendor performance questionnaire encompasses the different performance parameters and metrics. This questionnaire may be filled by the vendor, the parent organization or even the customer. The vendor performance questionnaire provides details regarding the various areas of performance in the current year and helps them in identifying how they can improve it further.
Vendor Performance Questionnaire Sample
Name of Vendor___________________________________________
Address of the vendor: ______________________________________
City: ________________ State: ___________________ Zip: _________________
Telephone: ____________________ Fax: ____________________________
Website: ______________________________ Email: _______________________________
Q1. What is the commodity/service provided by the vendor?
Q2. How do you rate vendor performance in the current financial year?
Q3. Which of the following issues hamper vendor performance?
a) Failure to deliver on delivery date
b) Failure to deliver within specified hours
c) Delivery shipment is underweight
d) Delivery shipment is damaged
e) Delivery of different brand or product altogether
f) Replacement request denied
g) Delay in issuing purchase order
h) Incorrect pricing for product/service
Q4. Which of the following steps have you identified for resolving vender issues?
a) Training for vendor
b) Setting weekly and monthly targets
c) Monitoring weekly performance
d) Monitoring delivery and quality
Q5. Which of the following performance indicators the vendor needs to work on?
a) Delivery on time
b) Delivery without damage to goods
c) People behavior skills
d) Communication skills
e) Quality of service
Q6. Are there any vendor management strategies in place to monitor performance?
Q7. Have you received any customer complaints regarding vendor performance?
Q8. How do you plan to address customer complaints against vendor?
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