User Interview Questionnaire is basically prepared to know a user’s opinion about one or more products or services being used by him. It contains a number of questions about the product’s and services performance and the user’s experience of utilizing them. A number of questions are included in the user interview questionnaire; some of which are mentioned below in detail.
User Interview Questionnaire Sample
- Which operating system are you using?
- Since when have you been using this?
a) Last One year
b) One year – Three years
c) More than Three years
- Are you satisfied with its performance?
- If the answer to the above question is, ‘No’ then please mention as to what modifications would you like in it?
- Is it easy to install different software applications on this system?
- Do you install software applications on the system on your own or seek help from a professional?
- How is the performance of the hardware parts of the system?
- Have you got any of the hardware part replaced ever since you started using this system?
- If the answer to the above question is, ‘Yes’ then please mention as to which hardware part/ parts did you get replaced?
- Did you try getting this/ these particular hardware part/ parts repaired before opting for its/ their replacement?
- Were you provided complete information related to the maintenance of various hardware and software parts of the system?
- Do you ensure the maintenance of the system in a similar manner as you were instructed?
- How do you like the after sales services provided by our company?
- How often do you call up the customer care to seek assistance for installation/ maintenance or troubleshooting of any software or hardware part?
- Do the executives at customer care provide complete information related your query?
- Do the customer care executives speak politely with you?
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