A travel agent survey questionnaire is normally filled by customers who have used the services of a particular travel agent. The travel agent survey questionnaire helps the travel agent and the research companies to understand what a particular segment of travelers want or what generic travelers seek. This type of information helps in providing an insight into services offered and how they can be improved or customized based on traveler needs.

Travel Agent Survey Questionnaire Sample

Name of the travel agent___________________________________________

Address of the agency: ______________________________________

City: ________________ State: ___________________  Zip: _________________

Telephone: ____________________  Fax: ____________________________

Website: ______________________________  Email: _______________________________

Customer Name: ___________________________________________________________

Customer Address: ___________________________________________________________

Telephone: ___________________________ Email: _________________________________

Q1. Which of the following category of customers are handled by the agency?

a)   Single travelers

b)   Family travelers

c)   Group travelers

d)   Student travelers

e)   Business travelers

f)    Senior travelers

g)   Backpackers

h)   Mountaineers

i)     Expatriates

j)    Adventure travelers

Q2. Which of the following services are handled by the agency?

a)   Flight bookings

b)   Railway bookings

c)   Hotel accommodation

d)   Sightseeing

e)   Tourist guides

f)    Overnight camping arrangements

g)   Wildlife safari arrangements

h)   Pick and drop arrangement

Q3. Can travel packages be booked with the agency over the internet?

a)   Yes

b)   No

Q4. Which of the following payment options are offered by the agency?

a)   Credit card

b)   Cash

c)   Check

d)   Debit card

e)   Others

Q5. Does the agency provide the following add-on services?

a)   Help in getting travel visa

b)   Procure traveler checks for customers

c)   Offer customized itineraries

d)   Accommodates last minute changes in itinerary

Q6. Does the travel agency offer value for money services?

a)   Yes

b)   No

Q7. Have you ever had in issues or problems dealing with the travel agency?

a)   Yes

b)   No

Q8. What is the one aspect that you admire most about the travel agency?


Q9. What is the one aspect that you would recommend the travel agency to improve upon?