A survey questionnaire template is found online and acts as a guideline when writing survey questionnaires. Survey questionnaires are methods used for carrying out research and in this case the researcher uses questions to ask particular respondents and then draw a conclusion based on the answers they give. The survey questionnaire template acts as a guideline when writing questionnaires. Below is an example of a survey questionnaire template:
Questionnaire Template for Customer Service in a Bank
Surname Middle name Last name
_______________ ______________ _________________
What is your employment status?
Permanently employed _______ Employed Part time _________ Self Employed _________ Unemployed __________ Student ________
Are you a customer with our bank?
Yes _________ No __________
If answer is ‘yes’ above give your account details
Type of account
Savings ___________ Current ___________ Joint _________
Account no. ________________________
How long have you been a customer with the bank?
Less than a year _________
Between 1- 5 years ____________
Between 5- 10 years ____________
More than 10 years ________
Please answer Yes / No to the following questions:
Are the bank’s customer care services efficient?
Are our customer care representatives courteous?
Give suggestions for areas that need improvement:
Are there enough customer care representatives in our bank?
Are the customer care representatives efficient?
Based on your experience from our customer service department, would you recommend our bank to your friends and relatives?
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5.How do you access information concerning employment opportunities?
Media (newspaper, radio, television) _________
Word of mouth ________
Please answer yes or no to the following questions
6.Is the government efficient in the creation of employment opportunities in the province?
7.Does the education provided in the school system prepare on for the employment opportunities that are available in the province?
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