A satisfaction questionnaire template is a readymade document which is used to assess the satisfaction level of an individual with regards to a particular service or a product. This type of template questionnaire also helps to know the changes that could be made in order to enhance the satisfaction level.

Sample Satisfaction Questionnaire Template:

Name of the customer: ____________ (full name of the person who has to fill the questionnaire)

Date: ____________ (date of filling the questionnaire)

Customer’s contact details: _______________ (contact details of the person who needs to fill the questionnaire)


Q1. On a scale of 1 to 10, what marks will you award to the quality of service/product that you are using/have used. (The answer will give an indication of the assessment of the customer about the product/service)


Q2. Will you recommend the product/service to your friends/relatives?

  1. Yes
  2. No
  3. May be

Q3. Did the product/service have a warranty period?

  1. Yes
  2. No

Q4. Have you faced any problem using the product/service?

  1. Yes
  2. No

Q5. If the answer to the previous questions is ‘yes’, then please tell about the nature of the problem. (The answer to this question would be helpful in knowing the hurdle, whether technical or due to lack of proper information, the customer faced while using the product/service)


Q6. Did the market personnel/seller explain the features of the product/service?

  1. Not at all
  2. A little bit
  3. Mentioned and explained somewhat
  4. Explained in full details

Q7. Please tell about two positive points and two negative points of the product/service.

_________________ (the reply will reveal on what grounds the customer is satisfied/dissatisfied with the performance of the product/service)