Product Service Questionnaire is mostly prepared by different brands and given to their customers to get it answered. This questionnaire is designed to know the customer’s opinion about the products and services of the company. This helps in understanding as to what the customer admires about the company’s products and where is it that the brand lacks.

There are a number of questions included in a product service questionnaire. In order to know the kind of questions that may be included in such a questionnaire you may refer to the sample product service questionnaire given below.

Sample Product Service Questionnaire


Residential Address:

Contact Number:

Email id:


  • Since how long have you been using our company’s products?

a)      Less than 6 months

b)      6 months – 1 year

c)      1 year – 3 years

d)     More than 3 years

  • Are you satisfied with the products being provided by our company?

a)      Yes

b)      No

  • What is the one thing that you like about our company’s product?


  • What is the one thing that you believe we should change about our product/ products?


  • Have you used a similar product from some other brand?

a)      Yes

b)      No

  • If the answer to the above question is yes then please let us know if you believe our product is better in comparison to it or does it require further improvisations?


  • How did you like our pre-sales service/ assistance?

a)      Excellent

b)      Good

c)      Average

d)     Poor

e)      Very Poor

  • Did our executive treat you well and gave you complete information about the product you required and the related products you could opt for?

a)      Yes

b)      No

  • Are you satisfied with the post- sales services being provided by our executives?

a)      Yes

b)      No

  • How would you rate the post sales services being given by our team on a scale of 1 to 5? (With 5 being the highest point and 1 being the lowest)

a)      5

b)      4

c)      3

d)     2

e)      1