An online shopping questionnaire helps to track customer’s satisfaction regarding a certain product that they have purchased on the internet. It also helps to know whether the customer is happy with the buying process and the way they got information about the website. This questionnaire helps the website from which the customer has purchased the product.

Sample Online Shopping Questionnaire:

  1. How did you get to know about the website?

a)   Newspaper advertisement

b)   Television commercial

c)   Hoardings

d)   Friend

  1. When was the last time that you purchased from this website?

a)   One week ago

b)   One month ago

c)   One year ago

  1. How would you rate your experience of online shopping on a scale of 1 to 10 where 1 being the worst and 10 being the best?
  1. If you were either given an option to shop from our website or from our local store, which one would you prefer? State the reason for your answer?

a)   Local shop

b)   Website

  1. Would you like to shop for any other products from our website?

a)   Yes

b)   No

  1. In future, will our website be your first choice for online shopping?

a)   Yes

b)   No

  1. How did you find the procedure of purchasing a product from our website?

a)   Excellent

b)   Good

c)   Average

d)   Bad

  1. The look of the website appeals to me:

a)   Strongly agree

b)   Agree

c)   Neutral

d)   Disagree

e)   Strongly disagree

  1. Would you recommend our website to your friends?

a)   Yes

b)   No