The popularization of the Internet in all circles of life including education has made online questionnaires to be part of the data collection tools. The best way to ensure that your questionnaire has all the necessary characteristics is to make sure you draw out the objectives. You need to know what you intend to find out so as to make your questions both qualitative and brief. This can be achieved by writing them in sequence and ensuring that there is no repetition. The respondent should remain anonymous and be able to feel comfortable divulging this information to you.
What is your education level? (Tick the correct answer)
High School Graduate__________
How old are you?
18 – 25 years
25 – 35 years
35 – 45 years
45 and above
What is your employment status?
What type of phone connection(s) do you have?
How reliable is your phone connection?
Can do better_____
Not there when I need it______
Never reliable at all_______
What would you say is the cost of maintaining your phone connection compared to others?
Matches its reliability_____
How happy are you with the service that you get from your provider?
Fine compared to others_____
What bothers you most about the providers’ services?
Customer care _______
What keeps you loyal to the provider?
Great Signal coverage_____
Range of extra services____
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