An online banking questionnaire is designed to understand the response of the bank customers towards the online banking facility. This also facilitates the banking authority to understand how much percentage of customers is using the online banking. This is used by all bank authorities today. Through this tool, they can understand what modifications are needed in their online services to satisfy the need of their customers.

Online Banking Questionnaire Sample


  1. Since how long are you using the online banking system provided by our bank?
    1. Below 1 month
    2. 1 – 6 months
    3. 6 months – 1 year
    4. Above 1 year
  1. What is the major purpose for which you use the online banking?
    1. Online Ticket Booking
    2. Online Bill Payments
    3. Balance Check
    4. Request for a cheque book
    5. Others. Please specify ___________________________
  1. Have you ever used the third party transfer of the online banking?
    1. Yes
    2. No

If Yes, for how many times during the last 1 year?

  1. Only once
  2. 1 – 3 times
  3. 3 – 5 times
  4. More than 5 times
  1. Do you think that the third party transfer system in particular and the entire online banking web site provides you enough security?
    1. Yes
    2. No

If No, please provide your inputs how can the same be bettered.


  1. Have you ever visited your bank branch since the time you started using online banking?
    1. Yes
    2. No

If yes, please mention the specific reasons for which you required to visit the branch despite of the online banking facility-


  1. Is there any changes or improvements which you would like to see in our online banking system?