Feedback questionnaire examples are basically sample questionnaires that are designed to achieve the desired results. Feedback questionnaires are used for a variety of surveys but are mostly consumer or customer targeted. The primary objective of these questionnaires is to get feedback from customers of a particular brand or company and the feedback will help the company to make necessary improvements or changes.
Sample Feedback Questionnaire Example:
Name of the participant: ____________________________
Q1. How long have you been a customer of “sears”?
- Not very long
- New customer
- Less than 6 months
- Less than 1 year
- More than 1 year
- Not a regular customer
Q2. How do you find the customer service in “sears” stores?
- Very good
- Don’t know
Q3. Have you ever had a bad experience at a “sears” store? If so then please mention what happened?
- Experience: ______________________________________
Q4. How do you find the replacement or return policy of the store?
- Consistent and good
- Not very consistent
- Not applicable for all products/services
- No return policy
- 15-day return policy only
- 30-day return policy only
Q5. How do you find the in-store staff? (You can check more than 1 choice)
- Courteous and helpful
- Very informative
- Remember their customers
- Call using last name
- Are rude
- Don’t care attitude
Q6. Which of the following customer centric activities has the store conducted in the recent past?
- Send cards to customers on specific occasions
- Send mailers of new products or arrivals
- Inform customers about sales
- Offer customer discount cards
- Offer special price for regular customers
- None of the above
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