A customer service interview questionnaire is a written document which is presented to those candidates who are sitting for a job interview for a customer service position. Such questionnaires are a set of questions which are related to the job and aimed at knowing whether or not the candidate is the right choice for the given job. Any such interview questionnaires are a set of formal questions and are related directly to the topic or job position.

Sample Customer Service Interview Questionnaire:

Name of the candidate: ____________________

Gender of the candidate: _____________________

Contact number: ________________

Residential address: _____________________

Email address: _______________________

Previous work place: __________________

Please answer the following questions which are based on the customer service job:

Q1. Where did you work prior to applying for this job position?


Q2. Do you have any experience in the customer service job field?


Q3. If yes, then how long and in which companies have you worked at this job position?


Q4. Why did you leave your last job?


Q5. Why do you think that we should hire you for this post?


Q6.What are the qualities and personal attributes that you think would help you to get this job?


Q7. What are the points that you think you need to work upon to improve your customer service skills?


Q8. What would you do or how would you react in a situation where a customer complaints about the behaviour of your fellow customer service providers?


Q9. Is there anything else that you would like to say about yourself?