A customer service assessment questionnaire is a kind of an assessment questionnaire which is conducted to take feedback of customers as far as customer service is concerned. Any such questionnaire helps a customer service provider or a company to understand and evaluate opinions of customers so that they can improve their customer service in order to satisfy customers in a better way. A customer service assessment questionnaire is a part of self- improvement for better revenue for a firm. The following is a sample of a customer service assessment questionnaire which can be used by anyone for reference.

Sample customer service assessment questionnaire

  • Name of respondent:
  • Contact number of respondent:
  • Age of the respondent:
  • Gender of the respondent:
  • Email address of the respondent:

The following is a customer service assessment questionnaire. Please answer all of the following given questions to help us serve you in a better way.

  1. How long have you been using services or products of this company?


a)      0-6 months

b)      6 months to 1 year

c)      1-3 years

d)     More than 3 years

  1. During this time, have you ever faced a problem with customer service?

a)      Yes

b)      No

  1. If yes, then how many times approximately have you faced an issue with customer service of this company?

a)      0-3 times

b)      3-6 times

c)      6-10 times

d)     More than 10 times

  1. Which of the following aspects of customer service do you think the company needs to work upon?

a)      After sales service

b)      Customer greeting services

c)      Employee behavior

d)     Delivery services

e)      Billing service

f)       Other(please specify)

  1. Would you say that you are satisfied with the overall customer services offered by the company?

a)      Yes, very satisfied

b)      Yes, quite satisfied

c)      Not very satisfied

d)     Not at all satisfied

  1. Would you recommend the services and products of this company?

a)      Yes

b)      No