A customer satisfaction feedback questionnaire is a kind of a questionnaire which is used by companies, retail stores etc to get feedback of their customers to know whether or not they are satisfied with the services and products provided. These questionnaires are extremely helpful as they help companies to know the areas which need changes or improvements and which are not upto the satisfaction levels of the customers. Given below is a sample of a customer satisfaction feedback questionnaire which can be used by anyone for help or reference purpose.
Sample Customer Satisfaction Feedback Questionnaire:
Name of the customer:
Age of the customer:
Gender of the customer:
Residential address of customer:
Name of store:
Location of store:
Kindly answer all the questions which are given below so that we can know whether or not you are satisfied with our products and services.
Q1. How long have you been visiting our store?
Q2. How often do you visit this store?
a) Once a week
b) Once a month
c) Once a year
d) Other(please specify)
Q3. For what all products and services do you majorly visit the store?
Q4. Are you satisfied with the variety of products offered by us?
a) Yes, very satisfied
b) Yes, quite satisfied
c) Not very satisfied
d) Not at all satisfied
Q5. What do you have to say about the pricing of the products?
a) Fairly priced
b) Over priced products
c) Under priced
Q6. What are your opinions about the quality of the products and services?
a) Top quality
b) Good quality
d) Poor quality
Q7. What would you say about the discounts and offers offered by us?
a) Excellent and attractive offers
b) Good offers
c) Average offers
d) Not so good
Q8. Do you have any suggestions for us to improve?
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