A business process assessment questionnaire is one that is used by an organization to understand and assess the various business processes followed by it. This questionnaire is most useful in identifying the present process being followed and helps in determining the modification that is required in the process as well. It helps in effective functioning of the organization by proper optimization of various processes followed in the organization. A sample of such questionnaire is given below for reference.
Sample Business Process Assessment Questionnaire
Name of the organization _____________________
Address of the organization _____________________
Contact number of the organization _____________________
Nature of business of the organization _____________________
1) What are the various processes followed in your organization that help in routine activities?
2) Are there any processes that are not necessary but are being practiced in the organization?
3) Do you think these unnecessary processes have resulted in lowering the competency of employees in any way?
4) Should these processes be removed to improve the productivity of employees in the organization?
5) Should the processes be modified to suit the business needs instead of being completely removed?
6) Has the organization defined all the processes followed by it?
7) Are there any processes that help in reduction of cost and improvement in time efficiency?
8) Have the processes been assigned with levels of importance they play in the success of the organization?
9) Does each important process followed in the organization have a process head who is responsible for the proper functioning of the specified process?
10) Please provide few suggestions for the improvement of various key processes followed by the organization?
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