Vendor Satisfaction Questionnaire

A vendor satisfaction questionnaire is executed by the concerned business organizations to measure the satisfaction level of the vendors. By compiling the feedback, the particular organization can implement the essential polices and strategies to improve the service standard. In the other words, this questionnaire is the best method to team up with potential vendors.

Sample Vendor Satisfaction Questionnaire:

Name of the vendor firm: ________________

Official address: _______________________

Phone number: _________________________

E-mail id: ____________________________

Q1. Is it your first time of filling a vendor satisfaction form?

  • Yes
  • No

Q2. Tell us something about your official vendor relationship with us?


Q3. According to you, description of the product and offered service we provide you is sufficient to serve the purpose?

  • Yes. Absolutely
  • To some extent
  • No

Q4. Rate the level of facilitates provided to you during the tender opening:

  • Very good
  • Good
  • Satisfactory
  • Dissatisfactory

Q5. Do you feel comfortable with the system of tender opening and receiving quotation procedures?

  • Yes
  • No

Q6. Do you think the time given for the submission of a quotation is sufficient?

  • Yes
  • No

Q7. How do you rate the format of a purchase order in terms of content and technical information?

  • Very effective
  • Good
  • Average

Q8. Do you think the drawing quality, guidance clarity and technical support diagrams are well printed to educate you properly?

  • Yes
  • No
  • May be yes

Q9. Please rate our organization on the level of fulfilling a commitment?


Q10. How do you rate your overall vendor experience with us?

  • Excellent
  • Very good
  • Good
  • Not so good

Q11. Would you like to suggest us something to improve our service and facilities?


Category: Vendor Questionnaire

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