User Research Questionnaire


A user research questionnaire can be seen as the best way to know the user and what they feel about a product or service being offered by a company or organization. A user research questionnaire is often termed as a feedback questionnaire as well because it is used for gaining an insight into user choices and their feedback or suggestions towards making a product or service better.

User Research Questionnaire Sample

Name of the User: ____________________________________

Type of Product/Service: ____________________________________________

Age: __________  Sex: ___________  Marital Status: _______________

Address: ___________________________________________________

City: ________________ State: ______________  Zip: ______________

Telephone: ____________________  Email: ________________________

Q1. How satisfied are you after using this product or service?

a)   Very satisfied

b)   Satisfied

c)   Neutral

d)   Not very satisfied

e)   Not satisfied at all

Q2. How satisfied are you with the price of the product or service?

a)   Very satisfied

b)   Satisfied

c)   Neutral

d)   Not very satisfied

e)   Not satisfied at all

f)    Doesn’t matter

Q3. Will you use this product or service again?

a)   Yes

b)   No

Q4. What improvements do you recommend for this product or service?

_______________________________________________________________________

Q5. What are the three things you like about this product or service?

#1________________________

#2________________________

#3________________________

Q6. What are the three things you dislike about this product or service?

#1________________________

#2________________________

#3________________________

Q7. How satisfied are you with the customer service?

a)   Very satisfied

b)   Satisfied

c)   Neutral

d)   Not very satisfied

e)   Not satisfied at all

f)    Doesn’t matter

Q8. How satisfied are you with the technical support?

a)   Very satisfied

b)   Satisfied

c)   Neutral

d)   Not very satisfied

e)   Not satisfied at all

f)    Can’t say

Q9. Are you going to recommend this product or service to others?

a)   Yes

b)   No

Category: Research Questionnaire

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