User Questionnaire Format

A user questionnaire format is the document that lays down the detailed description and the guidelines for formulating these types of questionnaires. These formats can be created for various different user questionnaires and can then be used as per needs and requirements.

Sample User Questionnaire Format

The first section of the questionnaire will ask the personal details of the person who is filling these questionnaires. The details that are asked in this section include name, phone number, address, email id and other related information.

The first question may be related to how often does the consumer use the product or the service? (you can provide options like the ones below)

  1. Very often
  2. Often
  3. Seldom
  4. Never

The next question can be framed as to have they been recommended by someone from their friends or family to use this particular product or service?

  1. Yes
  2. No

The next question is regarding how does the user feel about the customer service?

(Options can be given to choose from)

The next question may be related to the answer they provided in the previous question.

The next question can have closed ended question as to the user being happy with the quality of the product or service.

  1. Yes
  2. No

Here, the user can be asked to give reasons for their previous answer________________

The next question may consist as to their views related to the online services for the product or the service.


In the next question the user can be asked whether they would recommend this product or service to someone.

  1. Yes
  2. No

In the last question the user can be asked to provide with suggestions for improvement.


Category: User Questionnaire

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