User Interview Questionnaire


User Interview Questionnaire is basically prepared to know a user’s opinion about one or more products or services being used by him. It contains a number of questions about the product’s and services performance and the user’s experience of utilizing them. A number of questions are included in the user interview questionnaire; some of which are mentioned below in detail.

User Interview Questionnaire Sample

Name:

Occupation:

Contact Number:

  • Which operating system are you using?

________________________________

  • Since when have you been using this?

a)      Last One year

b)      One year – Three years

c)      More than Three years

  • Are you satisfied with its performance?

a)      Yes

b)      No

  • If the answer to the above question is, ‘No’ then please mention as to what modifications would you like in it?

_____________________________

  • Is it easy to install different software applications on this system?

a)      Yes

b)      No

  • Do you install software applications on the system on your own or seek help from a professional?

________________________________

  • How is the performance of the hardware parts of the system?

a)      Excellent

b)      Good

c)      Satisfactory

d)     Poor

  • Have you got any of the hardware part replaced ever since you started using this system?

a)      Yes

b)      No

  • If the answer to the above question is, ‘Yes’ then please mention as to which hardware part/ parts did you get replaced?

_________________________________

  • Did you try getting this/ these particular hardware part/ parts repaired before opting for its/ their replacement?

a)      Yes

b)      No

  • Were you provided complete information related to the maintenance of various hardware and software parts of the system?

a)      Yes

b)      No

  • Do you ensure the maintenance of the system in a similar manner as you were instructed?

a)      Yes

b)      No

  • How do you like the after sales services provided by our company?

a)      Excellent

b)      Good

c)      Satisfactory

d)     Poor

  • How often do you call up the customer care to seek assistance for installation/ maintenance or troubleshooting of any software or hardware part?

__________________________________

  • Do the executives at customer care provide complete information related your query?

a)      Yes

b)      No

  • Do the customer care executives speak politely with you?

a)      Yes

b)      No

Category: Interview Questionnaire

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