Travel Survey Questionnaire
Travel survey questionnaire is designed specifically for use among travellers for purposes of identifying areas of service provision where improvement is needed. In addition, the questionnaire can be used to research on areas of development by a specific player in the industry. Airlines especially use this kind of questionnaire to gauge aspects of flight services. They may also use the same for purposes of identifying a problem. In other airlines, such a questionnaire is used to evaluate the perception of the airline by the travellers and their willingness to recommend the service to another person. Still, a travel survey questionnaire can be used to evaluate the quality of in-flight service. Below is a sample:
Date of Travel: _______________________________
Q1. How do you rate the overall service provided by the in-flight attendants
Q2. How long was the flight? __________________
Q3. Did the flight take off as scheduled? _____________
Q4. Did you land in good time? ____________________
Q5. Were the drinks served in good time? _________________
Q6. What was the quality of snacks served during the journey? ____________
Q7. Were the air-flight attendants: (tick whichever is applicable)
? Friendly Respectful? Courteous?Welcoming
Q8. How available were the attendants to pick your orders or answer your questions?
Very Rarely Took time?available ?available
Q9. Would you travel with this airline again considering the services availed to you?
Q10. Would you recommend the airline to a friend or family member? ____________
Q11. Did our staff display a convincing level of knowledge? _____________
Q12. Did you think you got value for money aboard the flight?
Q13. What recommendations would you make regarding service provision on the airline?
Category: Travel Questionnaire