Tenants Satisfaction Questionnaire


A tenant’s satisfaction questionnaire fulfills certain key objectives like the type of housing provided to tenants, areas of service that need improvement, identify future needs of tenants and their aspirations.  The tenant’s satisfaction questionnaire is filled by a tenant and this is the way to express their views regarding the services offered and they also get the opportunity to suggest changes.

Tenants Satisfaction Questionnaire Sample

Name of the Tenant: ____________________________________

Age: __________  Sex: ___________  Marital Status: _______________

Date when shifted to current location: __________________

Duration of stay here: _______________________________

Address: ___________________________________________________

City: ________________ State: ______________  Zip: ______________

Telephone: ____________________  Email: ________________________

Q1. How easily have you been able to contact the tenant council in your area?

a)   Very easily

b)   It was easy

c)   Took some time

d)   Not accessible at all

e)   Don’t know

Q2. Were you informed about all housing and building services?

a)   Yes

b)   No

Q3. How satisfied are you with the state of repair of your home?

a)   Extremely satisfied

b)   Satisfied

c)   It is okay

d)   Not very satisfied

e)   Not satisfied at all

Q4. How satisfied are you with the local neighborhood?

a)   Extremely satisfied

b)   Satisfied

c)   It is okay

d)   Not very satisfied

e)   Not satisfied at all

Q5. Do you feel safe within your local community?

a)   Yes

b)   No

Q6. Do you feel safe within your home?

a)   Yes

b)   No

Q7. How would you rate the services you get for the rent paid by you?

a)   Excellent

b)   Very Good

c)   Good

d)   Average

e)   Bad

f)    Poor

Q8. How satisfied are you with the planned maintenance program of the housing council?

a)   Extremely satisfied

b)   Satisfied

c)   It is okay

d)   Not very satisfied

e)   Not satisfied at all

Category: Satisfaction Questionnaire

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