Customer Service Survey Questionnaire

A customer service survey is a great tool for any company or business.  It is a great and important tool as it enables a business to either maintain or improve their customer service department.  By improving or maintaining good customer service you increase your profitability.  A questionnaire can be used for this purpose.

Sample Customer Service Survey Questionnaire

Please fill out the following questionnaire to aid us in our customer service survey using this key

5- Very satisfactory: __________ 4- satisfactory: __________ 3- average: ________

2- unsatisfactory: ___________ 1- very unsatisfactory: __________

How would you describe your experience with our customer care department? ________________________________

How would you describe your experience with our staff at the customer care department?

____________________________

How would you describe the professionalism of our staff at the customer care department?  __________________________________

How would you describe the solutions offered to your queries/ comments/ complaints?  ____________________________________

Were your needs attended to promptly? _________________________

How were you greeted/welcomed by our staff? _______________________

What was the attitude of the staff towards you? _________________________

Was the staff cheerful and friendly throughout your encounter? ________________

How would you describe our overall service as a company? __________________

Did our staff quickly discern and ascertain what your needs were? __________________

Were our staff presentable? ___________________________

Was your problem resolved or inquiry met? ________________________

Is there a specific staff member you would like to commend? ________________________________________________________________

Please describe the best aspect of our customer care department?

________________________________________________________________________

________________________________________________________________________

Please describe the worst aspect of our customer care department?

________________________________________________________________________

________________________________________________________________________

Please give some suggestions that would enable us to improve our customer care department?

________________________________________________________________________

________________________________________________________________________

Category: Survey Questionnaire