Customer Service Survey Questionnaire
A customer service survey is a great tool for any company or business. It is a great and important tool as it enables a business to either maintain or improve their customer service department. By improving or maintaining good customer service you increase your profitability. A questionnaire can be used for this purpose.
Sample Customer Service Survey Questionnaire
Please fill out the following questionnaire to aid us in our customer service survey using this key
5- Very satisfactory: __________ 4- satisfactory: __________ 3- average: ________
2- unsatisfactory: ___________ 1- very unsatisfactory: __________
How would you describe your experience with our customer care department? ________________________________
How would you describe your experience with our staff at the customer care department?
How would you describe the professionalism of our staff at the customer care department? __________________________________
How would you describe the solutions offered to your queries/ comments/ complaints? ____________________________________
Were your needs attended to promptly? _________________________
How were you greeted/welcomed by our staff? _______________________
What was the attitude of the staff towards you? _________________________
Was the staff cheerful and friendly throughout your encounter? ________________
How would you describe our overall service as a company? __________________
Did our staff quickly discern and ascertain what your needs were? __________________
Were our staff presentable? ___________________________
Was your problem resolved or inquiry met? ________________________
Is there a specific staff member you would like to commend? ________________________________________________________________
Please describe the best aspect of our customer care department?
Please describe the worst aspect of our customer care department?
Please give some suggestions that would enable us to improve our customer care department?
Category: Survey Questionnaire