Supplier Satisfaction Questionnaire
A supplier satisfaction questionnaire is important as a theoretical tool to know about the opinions of a client about the service provided by a certain supplier of a product or service. The client’s views about the quality of supplier can be assessed that can form a strong basis for improving future service on part of the supplier.
Supplier satisfaction questionnaire sample:
Phone no: _________________
Full Contact Address: _______________
Q1. What did the supplier provide to you?
- Products and services
- Technical information
Q2. Did the supplier explain you about the features of the product/service provided?
- Not at all
- A little bit
- Mentioned the features and explained in brief
- Mentioned the features and explained in details
Q3. Could you bargain on the price in your favor?
Q4. Did the supplier meet the deadline of the delivery?
Q5. Did the deal have provision for after sales service?
Q6. If the answer to the previous question is ‘yes’, then please explain what kind of after sales service would be provided.
Q7. Is there a warranty for the product/service supplied?
Q8. What is the duration of the warranty?
- 1 month
- 3 months
- 6 months
- 1 year
- 2 years
- More than 2 years
Q9. In case you find any defect with the product/service being provided, has the supplier explained how he will fix the problem?
Category: Satisfaction Questionnaire