Service User Questionnaire

A service user questionnaire is a process of analyzing the efficiency of a certain service provided by an individual or an organization by taking the opinion of the individual or organization that has used this service. This questionnaire helps to understand the strong points as well as the drawbacks of the service and as a result it helps to improve the service.

Sample Service User Questionnaire

Name: First name: _______ Middle name: __________ Surname: _________

Address: Street address __________ City name ________ State name _________

Postal code _________

Residential Contact number: _____________ Mobile number: ________

Email id: _________________

1. How would you like to rate the services that you received from us?

a) Excellent

b) Good

c) Average

d) Bad

e) Terrible

2. Are you happy with all the information that you got from this service?

a) Very happy

b) Happy

c) Somewhat happy

d) Unhappy

3. Did you feel that the approach of the service provider was completely professional?

a) Yes

b) Some what

c) No

4. Do you agree that the service provider had complete understanding of your problem while providing the service?

a) Strongly agree

b) Agree

c) Somewhat agree

d) Disagree

e) Strongly disagree

5. Would like to avail our service again?

a) Yes

b) Maybe

c) No

6. What according to you were the strong points of the service?


7. What according to you were the drawbacks of the service?


8. What changes would you like to see in these services so as to enhance your overall satisfaction level?


Category: User Questionnaire

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