Service Feedback Questionnaire
A service feedback questionnaire is used by companies and organisations which help them to know if their customers are satisfied with their services or if there are any problems which will help them improve their services. Customers are very important for services-driven companies, and it is their job to keep customers happy by knowing what’s going on in their minds.
Sample Service Feedback Questionnaire:
Phone Number: ________________
Email id: _____________________________
Employment status: __________
Marital Status: ____________
Field of work/ studies: _______________
a) Are you happy with the services provided by us?
c) Can’t say
b) On a scale of 1 to 10, please rate our services on the basis of the following categories:
c) Did you get the service you were looking for or is there anything else we need to assist you with?
c) Comments __________
d) How long have you been associated with our company?
a) Less than 6 months
b) 6 months to one year
c) One year to 3 years
d) Above four years
e) Did our agents behave professionally with you or do you have an uncomfortable experience with them? Please elaborate. ____________
f) Would you like to file a complaint against anyone? If yes, please explain what happened and give the name of the service agent if you know it ____________
g) Do you have any more comments on the services received? ________
Category: Feedback Questionnaire