Satisfaction Survey Questionnaire


The primary objective of a satisfaction survey questionnaire is to find out if a customer is satisfied with a particular product or service offered to them. Satisfaction surveys are carried out mostly by research organizations and the feedback is provided to the company whose product or service satisfaction is being recorded or measured.

Satisfaction Survey Questionnaire:

Name of the respondent: __________________________________

Phone: ____________________ Email: ______________________

Age: _____________________ Gender: _____________________

Q1. Are you satisfied with the service or product offered by this company?

a)   Yes

b)   No

Q2. How do you rate the effectiveness of the organization in directly dealing with you?

a)   Very effective

b)   Effective

c)   Good

d)   Average

e)   Bad

f)    Poor

g)   Don’t know

Q3. How do you rate the professionalism of the organization and its employees?

a)   Very professional

b)   Professional

c)   Good

d)   Average

e)   Bad

f)    Poor

g)   Don’t know

Q4. Does the product or service introduced by the organization meet your needs?

a)   Yes

b)   No

Q5. Which of the following attributes are there in the product/service offered by the organization?

a)   Customer oriented

b)   Long shelf life

c)   Is a necessity

d)   Offer value for money

e)   Is better than competition

f)    Equipped with several good features

g)   Technologically advanced

h)   Easy to use

Q6. How do you rate the customer service or technical support offered by the organization?

a)   Excellent

b)   Very good

c)   Good

d)   Average

e)   Bad

f)    Poor

g)   Don’t know

Q7. What is the quality of product/service offered by the organization with respect to competitor’s product/service?

a)   Excellent

b)   Very good

c)   Good

d)   Average

e)   Bad

f)    Poor

g)   Don’t know

Category: Survey Questionnaire

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