Satisfaction Questionnaire Format

A satisfaction questionnaire format can be defined as set of guidelines which can be used while designing a satisfaction questionnaire. These documents segregate the questions to be asked in the questionnaire on the basis of their priority, relevance and importance. These guidelines can help you to design the effective and correct questionnaires as per your specific requirements.

Sample Satisfaction Questionnaire Format:

Name: ____________________________ [Name of the participant]

Address: __________________________ [Home Address of the participant]

Gender: _____________________ [Gender of the participant (M/F)]

Age: ___________________ [Age of the participant]

Phone: _____________________ [Phone number of the participant]

Email: ______________________________ [Email Address of the participant]

First Question: [The first question should be focused on asking the customer about whether they feel satisfied with the basic usage of the products of the company. The questions like How convenient in use are the products of our company etc can be used?]

Second Question: [The second set of questions can be based on asking the satisfaction level regarding the individual aspects of the products. Here you can ask questions like Do you feel that the customer care service of our company is satisfactory?]

Third question: [The third set of questions in the questionnaires can be based on asking the consumers about the various aspects of products as compared to their counterparts developed by the competitor companies.  The questions like How is the performance of our company’s product as compared to our competitors? can be asked]

Other Questions: [Depending upon the requirements, other questions regarding comparison and satisfaction can be framed]

Category: Satisfaction Questionnaire

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