Sample Customer Service Questionnaire

This sample customer service questionnaire can be used by a company or organization.  It is a vital tool to use when you need to find out the quality of your customer services.  It is vital for companies and organizations to provide great customer services. This questionnaire can help a company gather data.

Sample Customer Service Questionnaire

Please fill in the following details concerning the company’s customer service department.

How often do you frequent this company?

Once a week: ___________ 2-5 times: ____________ 5-10 times: _____________

More than 10 times: _____________

Please state a good encounter with our customer care department.

________________________________________________________________________

Please describe a bad encounter with our customer care department.

________________________________________________________________________

Please rate the following aspects of the company’s customer service department using:

5- Excellent, 4- good, 3- average, 2- poor, 1- unsatisfactory.

Accessibility: __________________ Customer care rep: ___________________

Timeliness: ___________________ Service: ___________________________

Professionalism: _______________

Please state the best aspects of the company’s customer service department.

________________________________________________________________________

Please state the worst aspects of the company’s customer service department.

________________________________________________________________________

Please state how you accessed the company’s customer service department?

By telephone: ___________________ by email: _________________

In person: ______________________ Other (specify): ________________

Please state how well your problem/ query/ feedback/ suggestion was dealt with.

Very satisfactorily: ___________________ satisfactorily: _________________

In an average way: ___________________ Poorly: ______________________

Very unsatisfactorily: _________________

Please rate the overall customer service department.

Excellent: ___________ Good: _____________ Average: _____________

Poor: _______________ Very poor: _____________

Please state some things/ suggestions the company could do in order to improve the customer service department.

________________________________________________________________________

________________________________________________________________________

Category: Customer Questionnaire