Product Satisfaction Survey Questionnaire


Product satisfaction survey questionnaire help marketers to gauge their customer’s levels of satisfaction and their overall experience with the product/service. A product satisfaction questionnaire helps companies to be on the constant upkeep and improve their products or services keeping customer insight in mind. It also helps organizations to be in touch with their target market and understand their reaction, which helps them to change any aspect of the product in future.

Sample Product satisfaction survey questionnaire

Name: _________________________________________________

Address: _______________________________________________

1. Have you used this product before?

a) Yes

b) No

_______________________________________________________

2. Are you satisfied with the product/service?

a) Yes

b) No

_______________________________________________________

3. Are you happy with the kind of customer service you have received from the company so far?

a) Yes

b) No

________________________________________________________

4. If no, please mention reason for the same

________________________________________________________

5. Please mention how you rate the value of the product as compared to its price

a) Excellent

b) Good

c) Average

d) Poor

________________________________________________________

6. Are you satisfied with the features of the product? Please mention if you have any suggestions for improvement

a) Yes

b) No

_________________________________________________________

7. How often do you use this product/service?

a) Daily

b) 2-3 times every week

c) 2-3 times every month

d) Monthly

e) Rarely in a year

_______________________________________________________

8. Do you think the product is:

a) Expensive

b) Slightly expensive

c) Affordable

d) Cheap

________________________________________________________

9. Would you recommend this product to a friend or family?

a) Yes

b) No

c) Maybe

________________________________________________________

10. Please mention if you have any suggestions regarding the product/service?

________________________________________________________

Category: Product Questionnaire

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