Product Liability Questionnaire
Every organization has its own product liability laws that protect their consumers from any potential hazard or damages arising for the use of their product or service. A product liability questionnaire helps marketers understand if their product/service is safe for public usage and handling, or if there is any need to change the features for the better of the company and overall public safety.
Sample Product Liability Questionnaire:
Name: ____________________________________________
Age: ______________________________________________
Address: ___________________________________________
Phone Number: ________________________________________________
Email: __________________________________________
1. Have you used any of our products before?
a) Yes
b) Not sure
c) No
________________________________________________
2. Please state how your initial reception to our product was
a) Positive
b) General/Neutral
c) Negative
________________________________________________
3. Have you ever experienced any problems with our products in the past?
a) Yes
b) No
c) Can’t say
________________________________________________
4. What are your expectations regarding safety of the product you are currently using?
________________________________________________
5. Please mention what kind of problems you have faced with our product (if any). Were these problems regarding:
a) Features
b) Manufacturing defect
c) Hazardous material
d) Physical damage to user
e) Damaged goods
_______________________________________________
6. Have you ever faced any form of negligence from the company in terms of customer complaint redressal?
a) Yes
b) No
c) Can’t say
________________________________________________
7. Does the price of the product match the standards of safety you expect from the company?
a) Yes
b) No
________________________________________________
8. Would you refer this product to anyone else? Please mention reasons behind this.
a) Definitely
b) Not sure
c) Absolutely not
________________________________________________
9. Please mention any suggestions you might have for us
________________________________________________
Category: Product Questionnaire