Patient Satisfaction Questionnaire


The Patient Satisfaction Questionnaire also known as the PSQ was first developed by Ware, Snyder, and Wright in 1976 and consists of 80 items. The newer Patient Satisfaction Questionnaire-III consists of 50 items. The main aim of this questionnaire is to measure the satisfaction of patients and people globally regarding medical care. It also measures level of satisfaction in 6 other aspects, which are interpersonal manner, technical quality, financial aspects of care, accessibility of care, communication, and time spent with the doctor. Here is a brief sample of the Patient Satisfaction Questionnaire:

Patient Satisfaction Questionnaire Sample

Name of the Individual: ____________________________________ Date: _____________

Sex: __________  Age: ___________  Marital Status: _______________

Place of birth: __________________  Date of Birth: ________________

Family Doctor (if any): Dr. ____________________________________

Q1. I can easily get admitted into a hospital if I had a severe medical condition?

a)   Strongly agree

b)   Agree

c)   Uncertain

d)   Disagree

e)   Strongly Disagree

Q2. Doctors are not at all thorough in examining me and offering treatment?

a)   Strongly agree

b)   Agree

c)   Uncertain

d)   Disagree

e)   Strongly Disagree

Q3. I am worried about the large medical bills?

a)   Strongly agree

b)   Agree

c)   Uncertain

d)   Disagree

e)   Strongly Disagree

Q4. Doctors always take time out to explain the primary reason for medical tests?

a)   Strongly agree

b)   Agree

c)   Uncertain

d)   Disagree

e)   Strongly Disagree

Q5. The medical care I am receiving is perfect?

a)   Strongly agree

b)   Agree

c)   Uncertain

d)   Disagree

e)   Strongly Disagree

Q6. It is difficult for me to get medical care on short notice?

a)   Strongly agree

b)   Agree

c)   Uncertain

d)   Disagree

e)   Strongly Disagree

Q7. I have easy access to medical specialists?

a)   Strongly agree

b)   Agree

c)   Uncertain

d)   Disagree

e)   Strongly Disagree

Q8. There is a crisis in US health care today?

a)   Strongly agree

b)   Agree

c)   Uncertain

d)   Disagree

e)   Strongly Disagree

Q9. I sometimes doubt the ability of doctors treating me?

a)   Strongly agree

b)   Agree

c)   Uncertain

d)   Disagree

e)   Strongly Disagree

Category: Satisfaction Questionnaire

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