Library User Survey Questionnaire


There are several underlying objectives of using a library user survey questionnaire and the most important is to receive and act upon the positive or negative feedback received from users of the library in question. The library user survey questionnaire contains several questions pertaining to various aspects of a library including library memberships, the quality of reading material available, issuing of books, reading area and much more. The importance lies in not just receiving a feedback but accepting it and making necessary changes.

Sample Library User Survey Questionnaire:

Name of the User: _____________________________

Gender: _________________ (M/F)   Age: ______________

Address: ______________________________________  City:_______________

State: __________________  Zip: ________________

Email: _____________________________

Phone Number: ____________________________

  • How often do you visit the Washington State Library?

a)      Once a day

b)      Every alternate day

c)      2-3 days a week

d)     Once a week

e)      Only on weekends

f)       Once a month

g)      2-5 days a month

h)      Only when needed

  • Which of the following library resources do you use most often?

a)      Library catalogues

b)      Electronic books

c)      Journals

d)     Databases

e)      Newspaper cuttings

f)       Educational books

g)      Non-educational books

h)      Archives

  • How satisfied are you with the current accessibility to library resources?

a)      Extremely satisfied

b)      Somewhat satisfied

c)      Satisfied

d)     Neutral

e)      Dissatisfied

f)       Somewhat dissatisfied

g)      Extremely dissatisfied

  • Do you feel that there are certain improvements that the library management should incorporate to make your experience better? If yes then please mention the improvement areas.

a)      Yes

b)      No

c)      Not Sure

d)     Improvement Area: _____________________________________

  • Are you satisfied with the circulation and reserve services offered currently by the library? If not then please mention your reason for dissatisfaction.

a)      Extremely satisfied

b)      Somewhat satisfied

c)      Satisfied

d)     Neutral

e)      Dissatisfied

f)       Somewhat dissatisfied

g)      Extremely dissatisfied

Reason for Dissatisfaction:_______________________________________

Category: User Questionnaire

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