Library User Questionnaire

A library user questionnaire is helpful for analysing the library management from the user point of view. This helps to take realistic picture of the library and improve its operations so that the users use the library to the maximum.

Sample Library User questionnaire:

Name of the school/college/university: ______________________________

Name of the user:                       ______________________________

Phone number:                   ______________________________

Email address:                            ______________________________

Address:                            _____________________________________________

Q1. The main purpose that you use the library is for

a)   Issuing study books

b)   Check information from varied sources

c)   Read newspapers and magazines

d)   To get access to online databases

e)   To get access to the internet

f)    Other _______________________________________________________________

Q2. Please tick the right option that applies to what your library consists of.

a)   Newspapers and magazines from most of current publishers

b)   Good stock of books of different kind

c)   Seating and reading space

d)   Online databases and internet availability

e)   MIS to know the availability status of books

f)    Others ______________________________________________________________

Q3. What is the fee charged per day of not returning a book?


Q4. Do the librarians help you in finding the books and reading materials you need?

a)   Yes

b)   No

Q5. How satisfied are you with the library?

a)   Highly dissatisfied

b)   Dissatisfied

c)   Moderately satisfied

d)   Satisfied

e)   Highly satisfied

Q6. What is the issue period for a book?


Q7. Do you have 24*7 access to your library?

a)   Yes

b)   No

If ‘no’, please mention the timing of the library _________________________________

Q8. How would you rate the overall management of the library on a scale of 1 to 5 (1-least, 5-highest)

a)   1

b)   2

c)   3

d)   4

e)   5

Q9. Please mention if you have any suggestion or complaint if any


Category: User Questionnaire

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