IT Service Feedback Questionnaire


IT Service Feedback Questionnaire is used to find out the customer satisfaction level with the IT services being provided by the organization to its customers.

The ultimate aim of every organization is to ensure that their customers are satisfied with the services being offered. Such feedback questionnaires help the organizations to know whether the customers are happy or not and if there is a need or scope of improvement in the services being provided to them.

Sample IT Feedback Questionnaire

1) Type of issue:

2) Nature of the issue:

a) First Time

b) Recurrent

3) The representative was able to understand the problem.

a) Strongly Agree

b) Agree

c) Neutral

d) Disagree

e) Strongly Disagree

4) The representative solved the issue efficiently.

a) Strongly Agree

b) Agree

c) Neutral

d) Disagree

e) Strongly Disagree

5) The representative explained you about the issue and the solution required for rectifying it.

a) Strongly Agree

b) Agree

c) Neutral

d) Disagree

e) Strongly Disagree

6) You were convinced with the solution being provided to you by our representative.

a) Strongly Agree

b) Agree

c) Neutral

d) Disagree

e) Strongly Disagree

7) The representative maintained effective communication throughout the query solving phase.

a) Strongly Agree

b) Agree

c) Neutral

d) Disagree

e) Strongly Disagree

8) The representative was patient.

a) Strongly Agree

b) Agree

c) Neutral

d) Disagree

e) Strongly Disagree

9) The issue was resolved within the time limit specified.

a) Strongly Agree

b) Agree

c) Neutral

d) Disagree

e) Strongly Disagree

10) The representative adhered to professional standards of conduct while attending the problem.

a) Strongly Agree

b) Agree

c) Neutral

d) Disagree

e) Strongly Disagree

11) Rate your overall experience with us.

a) Excellent

b) Very Good

c) Good

d) Fair

e) Poor

12) Would you recommend our organization to others?

a) Yes

b) No

Category: Feedback Questionnaire

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