IT Customer Satisfaction Questionnaire


An IT customer satisfaction questionnaire refers to the feedback from the customers who are the clients of the IT company. This type of questionnaire is formulated by the IT firm to know the views of the client about their services. Therefore this questionnaire helps in imporoving the services by rectifying the issues as pointed out by the clients in the questionnaire. Below is the example of the IT customer satisfaction questionnaire.

Sample IT Customer Satisfaction Questionnaire

Q1: What type of IT solution are you availing from our company at present?

_________________________________________________________________________

Q2: Are you using any other IT solution from any other company?

a. Yes

b. No

Q3: If you have answered yes to the above question then please provide name the company and they type of service you are using?

_________________________________________________________________________

Q4: what is your rating for the services offered by our company?

a. Excellent

b. Very Good

c. Average

d. Very Poor

Q5: Do you think there are any technical issues faced by you when availing IT services from our company?

a. Yes

b. No

Q6: Do you want us to make any additional changes in our service quality?

a. Yes

b. No

Q7: If you have answered yes to the above question, then what changes do you suggest for us to improve. Please specify?

_________________________________________________________________________

Q8: Were the customer service staff able to resolve your technical issues within the specified period of time always?

a. Yes

b. No

c. Sometimes

Q9: Are you comfortable with the technological changes that our company undertakes from time to time?

a. Yes

b. No

Q10: Please provide an overall feedback about your interaction and experience with our company in availing IT services?

_________________________________________________________________________

Q11: Will you continue to avail the IT services of our company even in future?

a. Yes

b. May be

c. No

Category: Customer Questionnaire, Satisfaction Questionnaire

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