Internal customer Satisfaction Questionnaire


An internal customer satisfaction questionnaire is an evaluation tool which helps to determine that how satisfied are the internal customers of an organization with their department or the organization. This questionnaire helps to assess whether the policies of an organization are justified. The questionnaire should have relevant questions for the organization to make improvements.

Sample Internal customer Satisfaction Questionnaire

Name: ______________

Department: ______________

Employee id: ____________

Designation: ________________

Mobile number: _____________

Email id: _____________

1. Do you feel that you are timely and correctly informed about any changes?

a) Always

b) Often

c) Sometimes

d) Rarely

e) Never

2. Do you agree that your requests are handled efficiently?

a) Yes

b) No

c) To Some extent

3. Is the reply to your request prompt?

a) Always

b) Often

c) Sometimes

d) Rarely

e) Never

4. Are you able to find out whatever information you need?

a) Always

b) Often

c) Sometimes

d) Rarely

e) Never

5. Are you satisfied by the way your requests are handled?

a) Very satisfied

b) Satisfied

c) Somewhat satisfied

d) Not satisfied at all

6. Do you feel that you are showed consideration and respect?

a) Always

b) Often

c) Sometimes

d) Rarely

e) Never

7. Do you feel that all your expectations are met?

a) Yes, most of them

b) No not at all

c) Some of them

8. Is there is quick respond to your problems or doubts?

a) Always

b) Often

c) Sometimes

d) Rarely

e) Never

9. Would you like to give any suggestions for improvements?

_______________________

Category: Satisfaction Questionnaire

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