Insurance Service Questionnaire

Insurance service questionnaire is prepared to assess the quality of insurance services being provided by the insurance company. This questionnaire is given to the clients to take their opinion on the insurance products and services of the company. Given below are a few sample questions that may be included in an insurance service questionnaire.

Insurance Service Questionnaire Sample



Phone Number:

Email id:

  • Which insurance company’s services are you using?


  • Where did you hear about this company? Please choose an appropriate answer from the choices given below:

a)      Newspaper

b)      Television commercials

c)      Word of Mouth

d)     Internet

e)      If any other then please mention

  • Which insurance product offered by this company have you purchased?


  • Did you purchase the product by visiting the company office or were you approached by the insurance agent?


  • Did the insurance agent explain you all the points about the insurance products you were interested in?

a)      Yes

b)      No

  • Did he clarify all your doubts related to the insurance policy you had opted for?

a)      Yes

b)      No

  • How long did you have to wait until all the formalities of acquiring the insurance policy were done?


  • How are the after sales services being provided by the company?

a)      Excellent

b)      Good

c)      Satisfactory

d)     Not So Good

e)      Poor

  • Were all the terms and conditions explained to you at the time of purchasing the product correct?

a)      Yes

b)      No

  • Would you like to take up any other insurance product from this company?

a)      Yes

b)      No

  • Would you like to try the insurance product of some other company?

a)      Yes

b)      No

  • Have you ever visited this insurance company’s office?

a)      Yes

b)      No

  • Are the staff members employed at this insurance company office helpful?

a)      Yes

b)      No

  • Have you faced any issue at the time of claiming the insurance amount?

a)      Yes

b)      No

  • If the answer to the above mentioned question is ‘Yes’ then please share as to what issue was faced by you?


Category: Insurance Questionnaire

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