HR Customer Satisfaction Questionnaire
HR customer satisfaction questionnaire is formulated to evaluate how the internal customers are satisfied with the department in an organization. The questions in this questionnaire provides the organisation a feedback about the organizations policies and also overall functioning of the HR team. The questionnaire should have relevant question for the customer which suggest the desired feedback.
Sample HR Customer Satisfaction Questionnaire
Name : __________________
Department : _____________
Employee ID : ____________
Designation : _____________
Mobile number : __________
Email ID : _______________
Q1. Do you feel that you are timely and correctly informed about any modifications taking place in the organization by the HR team?
a) Always
b) Often
c) Sometimes
d) Rarely
e) Never
Q2. Do you agree that your requests are fulfilled professionally?
a) Yes
b) No
c) To Some extent
Q3. Do you get a prompt response to your query from the HR department?
a) Always
b) Often
c) Sometimes
d) Not often
e) Never
Q4. Do you feel that you are always asked for your opinion ad suggestions before any major decision are taken in the organization?
a) Always
b) Often
c) Sometimes
d) Hardly
e) Never
Q5. Do you feel that all your expectations are given importance in the organization?
a) Yes, most of them
b) No not at all
c) Some of them
Q6. Are you given an opportunity to meet high off9icials in the Hr department to discuss critical issues if necessary?
a) Always
b) Often
c) Sometimes
d) Rarely
e) Never
Q7. Does our HR team communicate with you effectively and respectfully?
a) Yes
b) Not at all
Q8. Please provide your overall levels of satisfaction with the HR department?
a) Excellent
b) Good
c) Average
d) Poor
Q9. Would you like to give any suggestions for improvements? Tell us about your experience and feedback regarding the HR department.
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Category: Customer Questionnaire, Satisfaction Questionnaire
