HR Customer Satisfaction Questionnaire


HR customer satisfaction questionnaire is formulated to evaluate how the internal customers are satisfied with the department in an organization. The questions in this questionnaire provides the organisation a feedback about the organizations policies and also overall functioning of the HR team. The questionnaire should have relevant question for the customer which suggest the desired feedback.

Sample HR Customer Satisfaction Questionnaire

Name : __________________

Department : _____________

Employee ID : ____________

Designation : _____________

Mobile number : __________

Email ID : _______________

 

Q1. Do you feel that you are timely and correctly informed about any modifications taking place in the organization by the HR team?

a) Always

b) Often

c) Sometimes

d) Rarely

e) Never

Q2. Do you agree that your requests are fulfilled professionally?

a) Yes

b) No

c) To Some extent

Q3. Do you get a prompt response to your query from the HR department?

a) Always

b) Often

c) Sometimes

d) Not often

e) Never

Q4. Do you feel that you are always asked for your opinion ad suggestions before any major decision are taken in the organization?

a) Always

b) Often

c) Sometimes

d) Hardly

e) Never

Q5. Do you feel that all your expectations are given importance in the organization?

a) Yes, most of them

b) No not at all

c) Some of them

Q6. Are you given an opportunity to meet high off9icials in the Hr department to discuss critical issues if necessary?

a) Always

b) Often

c) Sometimes

d) Rarely

e) Never

Q7. Does our HR team communicate with you effectively and respectfully?

a) Yes

b) Not at all

Q8. Please provide your overall levels of satisfaction with the HR department?

a) Excellent

b) Good

c) Average

d) Poor

Q9. Would you like to give any suggestions for improvements? Tell us about your experience and feedback regarding the HR department.

 

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Category: Customer Questionnaire, Satisfaction Questionnaire

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