Hotel Satisfaction Questionnaire


A hotel satisfaction questionnaire reveals whether or not a guest of a particular hotel is happy or satisfied with the services of a specific hotel. This type of surveys are sometimes conducted by the hotel management to address problems faced by the guests of the hotel and to identify what changes can be made in order to increase the level of satisfaction amongst their guests.

Hotel Satisfaction Questionnaire Sample

Name of the Individual: ____________________________________ Date: _____________

Sex: __________  Age: ___________  Marital Status: _______________

Address: ___________________________________________________

City: ________________ State: ______________  Zip: ______________

Telephone: ____________________  Email: ________________________

Name of the hotel: _____________________________________

Q1. Is this your first visit to the hotel abc?

a)   Yes

b)   No

Q2. Where did you hear about hotel abc?

a)   Through a friend

b)   Internet

c)   Through family

d)   Books and guides

e)   Television

f)    Through travel agents

g)   Through airline

h)   Others (Pls specify): _________________________________

Q3. How satisfied are you with the current services offered at the hotel abc?

a)   Very satisfied

b)   Satisfied

c)   Neutral

d)   Dissatisfied

e)   Very Dissatisfied

Q4. What are the primary reasons for visiting hotel abc?

a)   Relaxation

b)   Massage treatment

c)   Business reasons

d)   Attending conference

e)   Sport and recreations

f)    Fine dining and gourmet

g)   Others (pls specify) : ____________________________________

Q5. Do you feel the staff of the hotel is friendly towards all guests?

a)   Strongly agree

b)   Agree

c)   Uncertain

d)   Disagree

e)   Strongly Disagree

Q6. Do you feel the hotel offers 24×7 room services to all guests?

a)   Strongly agree

b)   Agree

c)   Uncertain

d)   Disagree

e)   Strongly Disagree

Q7. Do you agree to the fact that this hotel offers a unique ambience and experience?

a)   Strongly agree

b)   Agree

c)   Uncertain

d)   Disagree

e)   Strongly Disagree

Q8. Will you recommend this hotel to your friends and family?

a)   Yes

b)   No

Category: Satisfaction Questionnaire

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