Health Insurance Satisfaction Questionnaire


A Health insurance satisfaction questionnaire is one that is used to collect information about the levels of satisfaction obtained by the healthy insurance clients. This questionnaire is extremely important and useful for a health insurance company as it provides a direction for offering various products and services effectively. Besides it also helps to identify areas of health insurance that needs improvement as suggested by the insurance client in the questionnaire. Below is the Health insurance satisfaction questionnaire that helps to understand the questionnaire better.

Sample of Health insurance satisfaction questionnaire  

Name of the person                                       ——————————–

Telephone number or mobile number      —————–­­­­­­­­­­­­­—————

Address­ of the person                                   ——————————–

Email id of the person                                   ——————————–

Insurance policy number                             ——————————–

Q1) Do you need any medical care from a particular provider or medical practitioner?

a) Yes

b) No __________________

Q2) Where do you send your claims usually?

___________________________________________________________

Q3) What is your total insurance cover at present?

___________________________________________________________

Q4) What is the duration of your insurance cover?

___________________________________________________________

Q5) Does the beneficiary suffer from any chronic sickness that requires medical attention immediately?

a) Yes

b) No

c) If the answer is yes, provide the details of the condition___________

Q6) Does the Health insurance company offer coverage for the following situations?

a) Outpatient care

b) Inpatient care

c) Prescribed medication

d) Dental appliances

e) Home based care

Q7) Have you ever invested in any other insurance policy covers previously before taking coverage from our company?

a) Yes

b) No

Q8) Are you aware of the various health insurance scheme provided by our company?

a) Yes

b) No

Q9) Do you own liability insurance?

a) Yes

b) No

c) Specify the type if yes ______________

Q10) Did you experience any problem in claiming the insurance?

_________________________________________________________

Q11) Were you satisfied with the customer service provided by the insurance company?

_________________________________________________________

Q12) Please provide your overall rating of satisfaction about the health insurance company you are associated with?

_________________________________________________________

Category: Insurance Questionnaire

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