Health Care Satisfaction Questionnaire
A health care satisfaction questionnaire is one that is obtained by a health care unit from its patients. The primary aim of this questionnaire is to seek the opinion of the patients with regard to the health care services provided by it. It will enable the medical companies or health related government authorities to ascertain the implementation of health care standard practices. It is essential to know about the quality of the services extended to the patients and to further improve them. Below is a sample Health insurance satisfaction questionnaire that helps to understand the patients overall satisfaction regarding the health care services availed:
Sample Health Care Satisfaction Questionnaire
Name of the Patient ___________________________
Contact Details ___________________________
Address of the patient ___________________________
City ____________________________ Zip
Q1) Did the hospital authority attended you immediately as soon as you reached there?
b) No __________________
Q2) Please provide the kind of health care services availed to you?
Give the details _______________________
Q3) What do you think about the quality of treatment?
Q4) How was the behaviour of the doctors towards the patient?
Q5) How was the recovery with the medicine and treatment offered to you?
Q6) Was the access to the emergency department easy and attended to in a timely manner?
Q7) Was the access to healthcare services satisfactory?
Q8) Do you think the family were members treated in a proper manner and were provided with the necessary information required for treatment and procedures?
c) To some extent
Q9) Please provide your overall satisfaction about the healthcare services in a brief manner below?
Q10) What changes would you like to see in the services offered so as to serve you better?