Free Customer Questionnaire

A free customer questionnaire is created by companies where a customer can answer questions about the company’s products and services free of cost and this leads to more initiative by the customer to answer those questions. Such questionnaires are usually posted online or sent out as fliers so that people can give feedback and not be charged anything.

Sample Free Customer Questionnaire:

Name: _______________________

Address: ___________

Phone Number: ________________

Email ID: ___________

Date of Birth: _________

1)   Please rate the following categories.

Agree                Neutral                      Disagree

a)   Staff was on time and gave

Prompt service

b)   Staff was friendly and cheerful

While interacting with you

c)   All questions were answered

and doubts cleared

d)   They were professional

e)   Staff showed sufficient

knowledge about products

f)    Services were fast and efficient

2)   On a scale of 1 to 10, how would rate our customer service?

3)   What did you like best about our customer service?

4)   What did you not like about our customer service?

5)   Please suggest what we can do to improve our services.

6)   Is there any staff member with whom you liked interacting with and would like to recommend? If yes, please give the name and reason.

7)   What do you feel about the pricing of our products?

a)   Very expensive

b)   Expensive

c)   Average

d)   Not expensive

8)   Were you made aware of new offers and services by our customer care executives?

9)   Would you recommend our services to others?

a)   Yes

b)   No

10)               Do you have any final comments about your experience with us?