Feedback Survey Questionnaire


A feedback survey questionnaire is usually distributed at the end of a project. It is essential in communicating a company’s or a department’s commitment to providing its clients with the highest quality of services. A feedback survey questionnaire also helps to manage client’s expectations of the company. Information received from such feedback is important in identifying areas that will need to be improved on in future. It can be used to successfully plan work, execute the work, ensure client satisfaction and overall expectations’ from clients. Below is a sample feedback survey questionnaire which can be used as a guide when coming up with a feedback survey in your company.

Sample Feedback Survey Questionnaire


We would like to find out what you think of our services so we can keep providing you with quality services. The survey will only take about two minutes of your time.

Name (optional):

_____________________________________________________

Telephone (optional):

____________________________________________________

Address (optional):

____________________________________________________

Email (optional):

____________________________________________________

How would you rate the level of our service? (Please tick one).

Excellent ___     Very good __     Good __    Satisfactory  __   Poor __

Were your expectations met? __________

Did we answer all your queries? ________________________________________________________________________

Were you provided with professional help in a timely manner?

________________________________________________________________________

Do you think our customer care representative understood you?

________________________________________________________________________

________________________________________________________________________

How can we improve on our services?

________________________________________________________________________

________________________________________________________________________

Would you use our services again?

________________________________________________________________________

Do you have any comments or remarks on the service you have received?

________________________________________________________________________

________________________________________________________________________

Thank you for taking your time to complete our survey.

 

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Feedback Surveys

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