End User Satisfaction Questionnaire


An end user satisfaction questionnaire is used in scenarios where organizations, especially IT enabled companies want to define their marketing strategies through gaining an in-depth understanding of end-user attitudes towards their products and services. The feedback received through an end user satisfaction questionnaire helps organizations to improve their overall quality of delivery of business processes, products, services, and other important functions that benefit the end user.

Sample End User Satisfaction Questionnaire:

Name of the Participant: _____________________________

Occupation: _________________

Address: ______________________________________  City:_______________

State: __________________  Zip: ________________

Email: _____________________________

Phone Number: ____________________________

  • Are you a brand conscious person?

a)      Yes

b)      No

c)      Don’t Know

  • Do you feel information and technology will have an impact on our future?

a)      Yes

b)      No

c)      Don’t Know

  • How satisfied are you with IT enabled services being offered in the market?

a)      Extremely satisfied

b)      Somewhat satisfied

c)      Satisfied

d)     Neutral

e)      Dissatisfied

f)       Somewhat dissatisfied

g)      Extremely dissatisfied

  • Which of the following benefits have you received from IT enabled services?

a)      Direct benefits

b)      In-direct benefits

c)      Payable benefits

d)     Business benefits

e)      Forecasted benefits

f)       No benefits so far

  • Which of the following IT enabled services have you been associated with recently?

a)      ERP

b)      Knowledge Management & Archiving

c)      Electronic Publishing

d)     Call Centres

e)      Data Centres

f)       Medical Transcription

g)      GIS Mapping

h)      Portals

  • Are you satisfied with the end user product life and performance offered by IT enabled services?

a)      Extremely satisfied

b)      Somewhat satisfied

c)      Satisfied

d)     Neutral

e)      Dissatisfied

f)       Somewhat dissatisfied

g)      Extremely dissatisfied

  • Would you recommend IT enabled services to other people?

a)      Yes

b)      No

c)      Don’t Know

Category: User Questionnaire

Comments are closed.

Copy Protected by Chetan's WP-Copyprotect.