End User Questionnaire

An end user questionnaire refers to a method through which the end user as in the consumer of a particular product can express his/her feelings about how he perceives that particular product or service. This method not only enables to understand the perception of the end users of the product or the service but also helps to make the necessary changes.

Sample End User Questionnaire

Name: ______________________________________________

Address: ____________________________________________

Phone number: _______________________________________

Email address: ________________________________________

(Please tick in front of the right options wherever provided with choices)

1. Do you own this gadget?

a. Yes

b. No

2. Have you used it anywhere?

a. Yes

b. No

3. If yes, please specify the details ___________________________________

4. Please select the features that you liked in this gadget. (you can select more than one option)

a. Graphics

b. Feel

c. Battery

d. User-friendliness

e. Weight

f. Others

5. Please specify, if others ____________________________________________________

6. How do you feel about the after sales services?

a. Very superior

b. Good

c. Average

d. Poor

7. If average or poor, what was that didn’t live up to your expectation?


8. Do you use any other product in the same category?

a. Yes

b. No

9. Please specify, if yes ______________________________________________________

10. Would you recommend this gadget to anyone in your friends and family?

a. Yes

b. No

11. If yes, then specify ________________________________________________________

12. Your views about our online store ____________________________________________

13. Will you be fine if we contacted you for follow ups?

a. Yes

b. No

14. Please provide us with your suggestions for improvement.


Category: User Questionnaire

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