Customer Technical Support Questionnaire


Customer technical support questionnaire is prepared to remove any loophole in technical service of company as well as to improve the quality of technical support. All companies whether IT or non IT firms use this tool to improve quality of their technical assistance. This questionnaire is spread across the customers either by mail or by any other way. Customers can be individuals as well as organizations. Preparation of this questionnaire requires a lot of market research and knowledge of all technical domains of particular company.

Sample Technical Support Questionnaire:

Name:                                    _________________

Address:                                _________________

Working Phone number:    _________________

Email id:                               _________________

Q1. How many people are employed in your company?

A)   1

B)    2-99

C)    100-1000

D)    Do not fall under any category

Q2. How did you initiate technical support transaction in our company?

A)   Through Email support

B)    Through phone call

C)    Others

Q3. Has your issue been resolved by concerned technical support team?

A)   Yes

B)    No

C)    Pending

Q4. Please give us feedback if in case this issue has not been resolved?

Answer. _________________

Q5. If the issue has been resolved by concerned technical staff then please tell us if you are satisfied with their support?

Answer. _________________

Q6. Do you think that you got the right candidate to resolve your query?

A)   Yes

B)    No

Q7. If your answer is “B” then please tell us why do you think so?

Answer. _______________________________________________________________

Q8. How many times did you have to contact to technical support team before your issue got resolved?

A)    1-2

B)    3-6

C)    7-9

D)    Not resolved

Q9. If in case you had to contact more than one time to technical support team then please tell us if you are satisfied with the follow up or service of the team?

A)   Yes

B)    No

Q10. Would you like to see any change in our service system? Please write in detail.

Answer. ____________________________________________________________

Category: Customer Questionnaire

Comments are closed.

Copy Protected by Chetan's WP-Copyprotect.