Customer Service Survey Questionnaire
A customer service survey questionnaire can be described as an evaluation form with an array of queries put together with the aim of achieving certain results once these queries are answered.
In order to be competent to evaluate how good or how poorly you are doing in terms of customer service, how to increase customer loyalty and hence, increase customer retention for the company a customer service survey questionnaire is very important.
A customer service survey questionnaire also opens up areas for improvement that you as a company you might have overlooked. This is because you now are able to view things from the customer’s perspective.
Sample Customer Service Survey Questionnaire
Please rate our overall customer service.
How did our representative welcome you? And how would you describe your overall experience with them?
- Warm and collected
- Cold and rude
Do you fill that you received the best service? _____________________________________________________________
(If no, please state why) ______________________________________
Would you say that your experience with our company is one you would wish to have again?
Please rate our representatives ability to resolve your issue
- High Performance
Are you likely to purchase from us again?
Are you likely to recommend us to other people?
How would you rate overall satisfaction from the purchases you made or from the services that you received?
9. On a scale of 1 to 10, how would you rate our customer service? ________________________________________________
Category: Customer Questionnaire