Customer Service Satisfaction Questionnaire
Customer service satisfaction questionnaire is always essential for any business as customer service forms a communication pathway between the customer and the business. It allows the business to design its product and services to better suit the consumers’ needs. Therefore, for any business to run efficiently there has to be an established way of communicating with the consumers. Customer service satisfaction questionnaire should be well prepared with company goals in mind. The sample customer service satisfaction questionnaire will assist in the collection of data for this specific purpose.
Sample Customer Service Satisfaction Questionnaire
How often do you use the services/products of our business?
Once a month -________________________________________________
Twice a month________________________________________________
Once a week ________________________________________________________
Twice a week_________________________________________________________
Daily___________________________________________________________________
Have you ever visited our customer care department? ____________________________________
What was your reason for visiting our customer care department? ________________________________________________________________________
_______________________________________________________________________
Please use the following key in rating your answers.
1. EXTREMELY SATISFIED
2.SATISFIED
3.POOR
4.EXTREMELY POOR
How would you rate your overall satisfaction in our customer service____________________________________________________
How would you rate the availability of our customer service_________________________________________________________________
How would you rate the relevance of our customer service to your needs
_______________________________________________________________________
How would you rate the quality of our customer service.
________________________________________________________________________
How would you rate the level of professionalism in our customer care department?
________________________________________________________________________
Would you ever consult our customer care department in the future?
________________________________________________________________________
Please explain what you liked best in our customer care department
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Explain what you disliked about our customer care department
________________________________________________________________________
________________________________________________________________________
Thank you for participating in this survey!
Category: Customer Questionnaire
