Customer Service Satisfaction Questionnaire


Customer service satisfaction questionnaire is always essential for any business as customer service forms a communication pathway between the customer and the business. It allows the business to design its product and services to better suit the consumers’ needs. Therefore, for any business to run efficiently there has to be an established way of communicating with the consumers. Customer service satisfaction questionnaire should be well prepared with company goals in mind. The sample customer service satisfaction questionnaire will assist in the collection of data for this specific purpose.

Sample Customer Service Satisfaction Questionnaire


How often do you use the services/products of our business?

Once a month   -________________________________________________

Twice a month________________________________________________

Once a week ________________________________________________________

Twice a week_________________________________________________________

Daily___________________________________________________________________

Have you ever visited our customer care department?   ____________________________________

What was your reason for visiting our customer care department?   ________________________________________________________________________

_______________________________________________________________________

Please use the following key in rating your answers.

1. EXTREMELY SATISFIED
2.SATISFIED
3.POOR
4.EXTREMELY POOR

How would you rate your overall satisfaction in our customer service____________________________________________________

How would you rate the availability of our customer service_________________________________________________________________

How would you rate the relevance of our customer service to your needs

_______________________________________________________________________

How would you rate the quality of our customer service.

________________________________________________________________________

How would you rate the level of professionalism in our customer care department?

________________________________________________________________________

Would  you ever consult  our customer care department in the future?

________________________________________________________________________

Please explain what you liked best in our customer care department

________________________________________________________________________

________________________________________________________________________

________________________________________________________________________

Explain what you disliked about our customer care department

________________________________________________________________________

________________________________________________________________________

Thank you for participating in this survey!

Category: Customer Questionnaire

Comments are closed.

Copy Protected by Chetan's WP-Copyprotect.