Customer Service Questions and Answers


When it comes to customer service the key is to be polite and friendly.  It is important for your staff members to treat each customer with respect and professionalism.  This ensures that customers feel valued and appreciated.  This will have you making more sales thus more profit for the company.

Sample Customer Service Questions and Answers

Please state what would increase your usage of our services.

The factors that would increase my usage of your services include,

* Prompt delivery   * value for my money   *great customer care.

Please state what would decrease your usage of our services.

The factors that would decrease my usage of your services include

* Poor service delivery       * High cost        * Poor inadequate services.

Use this key for the following questions

1- Excellent, 2- good, 3- average, 4-poor, 5- very poor.

Please rate your level of your satisfaction with our services. ____________

Please rate your level of your satisfaction with the prices of our services. _________

Please rate your level of satisfaction with the range and diversity of our services. ______

Please rate your level of satisfaction with the delivery of our services._____________

Please rate your level of satisfaction with the value of our services. _________________

Please rate your level of satisfaction with the packaging of our services. ____________

Were your needs met efficiently and effectively? ____________________

How would you rate us in relation to our competitors’? ________________

Do you know about all our products and services? _______________________

What more would you like to know about the company? ___________________

Category: Customer Questionnaire

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