Customer Service Questionnaire Template


Customer service questionnaire templates can be used to find out the quality of service a company is giving their customers.  This will enable a company to evaluate whether the quality of their customer service is great or whether it needs improvement.

There are many companies and organizations which need to strive to give high quality customer service and they include banks, retail shops, supermarkets, hotels and restaurants among others.  Such companies need to give great service in order to attract and keep more and more customers.  This sample customer service questionnaire template can help a company in the evaluation process.

Sample Customer Service Questionnaire Template

Name of customer: ________________________________________________________

Account number: _________________________________________________________

Name of bank branch: _____________________________________________________

How long have you had an account with our bank?

________________________________________________________________________

How many times would you say you frequent our bank in a month?

1-2 ____________________________________________________________________

3-5 ____________________________________________________________________

6-8 ____________________________________________________________________

10+ ____________________________________________________________________

Rate the following services offered at our bank using 5-excellent, 4-good, 3-average, 2-poor, and 1-very poor.

Information and customer query services: ______________________________________

ATM withdrawal services: __________________________________________________

Cashier withdrawal services: ________________________________________________

Credit card services: _______________________________________________________

Direct debit services: ______________________________________________________

Bill payments services: ____________________________________________________

Loans desk: _____________________________________________________________

Complaints desk: _________________________________________________________

How would you generally describe our staff at the bank?

Friendly: ________________________________________________________________

Rude: __________________________________________________________________

Caring: _________________________________________________________________

Polite: __________________________________________________________________

Ill- mannered: ____________________________________________________________

Unprofessional: __________________________________________________________

Incompetent: ____________________________________________________________

Helpful: ________________________________________________________________

Please describe an instance where our staff was not helpful in dealing with a complaint you had.

________________________________________________________________________________________________________________________________________________

What would you recommend in order for us to improve our services?

________________________________________________________________________________________________________________________________________________

Category: Customer Questionnaire

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