Customer Service Questionnaire Template
Customer service questionnaire templates can be used to find out the quality of service a company is giving their customers. This will enable a company to evaluate whether the quality of their customer service is great or whether it needs improvement.
There are many companies and organizations which need to strive to give high quality customer service and they include banks, retail shops, supermarkets, hotels and restaurants among others. Such companies need to give great service in order to attract and keep more and more customers. This sample customer service questionnaire template can help a company in the evaluation process.
Sample Customer Service Questionnaire Template
Name of customer: ________________________________________________________
Account number: _________________________________________________________
Name of bank branch: _____________________________________________________
How long have you had an account with our bank?
________________________________________________________________________
How many times would you say you frequent our bank in a month?
1-2 ____________________________________________________________________
3-5 ____________________________________________________________________
6-8 ____________________________________________________________________
10+ ____________________________________________________________________
Rate the following services offered at our bank using 5-excellent, 4-good, 3-average, 2-poor, and 1-very poor.
Information and customer query services: ______________________________________
ATM withdrawal services: __________________________________________________
Cashier withdrawal services: ________________________________________________
Credit card services: _______________________________________________________
Direct debit services: ______________________________________________________
Bill payments services: ____________________________________________________
Loans desk: _____________________________________________________________
Complaints desk: _________________________________________________________
How would you generally describe our staff at the bank?
Friendly: ________________________________________________________________
Rude: __________________________________________________________________
Caring: _________________________________________________________________
Polite: __________________________________________________________________
Ill- mannered: ____________________________________________________________
Unprofessional: __________________________________________________________
Incompetent: ____________________________________________________________
Helpful: ________________________________________________________________
Please describe an instance where our staff was not helpful in dealing with a complaint you had.
________________________________________________________________________________________________________________________________________________
What would you recommend in order for us to improve our services?
________________________________________________________________________________________________________________________________________________
Category: Customer Questionnaire
